Episode 12 - People Before Payments: The Role of Great Support in Global Transfers

In this episode of Intercontinental Money Podcast, we go beyond the numbers and tech to explore the human side of cross-border payments. We had our frontline expert from the Oneremit customer support team, to discuss why great service isn’t just nice to have — it’s essential in global money movement.

We went into common pain points users face when making international payments, from first-time uncertainty to delays that could cost deals. You'll hear how empathy, proactive communication, and a calming tone can make or break a customer’s experience especially when the stakes are high.

Whether you’re a founder sending urgent supplier payments or a fintech leader building a support team, this episode unpacks the real impact of putting people before payments. Share with them!